These terms and conditions govern the use of Twigs and Figs. This site is owned and operated by Caitlyn Boland. This site is an ecommerce website.

By using this site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our site is the property of Caitlyn Boland and the site’s creators. This includes, but not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of the site.

Sale of Goods

These terms and conditions govern the sale of goods available on our site.

The following goods are available on our site:

• homewares (baskets, placemats, coasters etc); and

• accessories (tote bags, clutches etc).

These terms and conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we can not guarantee the accuracy of all goods we provide. You agress to purchase goods from our site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you have paid. You agree that it is your responsibility to monitor your payment instrument to verify the receipt of any refund.

Payments

We accept the following payment methods on our site:

• Credit Card

• Paypal

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment information.

If we believe your payment violated any law or these terms and conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our site, the goods will be delivered through one of the following methods:

• Australia Post

• Pick Up / Collection

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please not that delivery times do not include weekends or public holidays.

You will be required to pay delivery charges in addition to the price of the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or the wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refund of goods:

Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our site for any of the following reasons:

• Good is broken or arrives damaged; or

• Good does not match the description.

Refunds do not apply to the following goods:

• Sale items;

• Change of mind; and

• Gift cards.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Contact us via email,

Receive a reply email, including a refund reference number.

Ensure the item is packed in its original condition.

Return in the mail at the buyers own expense.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Link to Other Websites

Our site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Caitlyn Boland and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the site.

Indemnity

except where prohibited by law, by using this site you indemnify and hold harmless Caitlyn Boland and our directors, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our site or your violation of these terms and conditions.

Applicable Law

These terms and conditions are governed by the laws of the State of Victoria.

Severability

If at any time any of the provisions set forth in these terms and conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms and conditions. All other provisions will not be affected by the removal and the rest of these terms and conditions will still be considered valid.

Changes

These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will notify users by email of changes to these terms and conditions, or post a notice on our site.

Contact Details

Please contact us if you have any questions or concerns. Use of contact form to get in touch.